Real-time feedback
The simplest way to evaluate customer service
From a mystery shopper's visit to an ISO self-assessment: build your questionnaire, have it filled in on site, and see in percentages where the points are lost.
How it works
Three simple steps from a standard to a number
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STEP 1
Build your evaluation questions
Create the questions and criteria that fit your own standard. Adding and changing them is easy.
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STEP 2
Have it filled in on site
Assessors fill the questionnaires in quickly on the web or on a phone — with no paper. An assessor can be your own employee, a regional manager or a regular customer.
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STEP 3
Find the weak spots and act
See at once what works and where there is room to improve. Clear feedback and statistics help you make better decisions and improve the customer experience.
Who it is for
From a café to a franchise network, from mystery shopping to an internal audit
Evaluation suits any business that does the same thing in several places and has an agreed standard somebody can check on the spot. The assessor may be a mystery shopper, a colleague from another site, a regional manager or an agency — to the software it is all one questionnaire and one report.
Cafés and restaurants
A mystery shopping questionnaire from the counter to the bill: greeting, waiting, product, upselling and cleanliness, a café and a restaurant visit kept comparable.
Franchises and chains
A brand standard audit across the whole network: the franchisee sees their own sites, the franchisor all of them, and the number means the same thing everywhere.
ISO self-assessment
ISO 9001 clauses 4–10 as a ready-made questionnaire, every requirement on a 0–5 scale. The percentage is your audit readiness; the same shape serves 14001, 45001 and 27001.
Who does the visiting?
Regular customers, your own staff, a regional manager or an agency. Assessor accounts are free and unlimited — the price is per location.
Good to know
What is Evaluation?
Software for evaluating customer service against your own standard. You build the questionnaire, assessors fill it in on site on a phone, and the results gather into a report by location, question and assessor.
Is this a mystery shopping service?
We do not sell visits or send people of our own. You bring the assessors: regular customers, your own staff from another site, a regional manager or an agency you already work with. Assessor accounts are free and unlimited.
What customers say
Add us to your team
Make evaluating simple and results-driven. Find out whether your standard is actually being kept, and make decisions based on what really happens.
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