Industries
Where Evaluation fits
Evaluation is built for businesses that do the same thing in several places and need it to look the same in each — a café, a restaurant, a filling station. The industry itself matters less than you would think: the questions differ everywhere, but the question behind them, “is it being done the way it should be?”, does not.
Three signs
Whether Evaluation is for you
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1
More than one place
From two locations on, the question is whether they are alike. With one coffee shop the owner sees it themselves; with ten, nobody sees it until somebody goes and writes it down.
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2
A situation that repeats
The same moment happens dozens of times a day: the greeting, the order, the product, the goodbye. Repetition is what makes it measurable — a single exceptional deal is not.
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3
A standard you can write down
“The barista greets you” and “the counter is clean” are things two people answer the same way. If the standard has not been put into words yet, building the questionnaire is a good place to do it.
Industries
Where the software fits
Anywhere there is an agreed standard and somebody who can look, on the spot, at whether it is actually being kept. Usually that means service across several houses — but what is judged can equally be the organisation itself, with nobody visiting as a customer at all.
Hospitality and food service
Four sections at a counter, six at a table — waiting, upselling, and how to keep an espresso and a three-course dinner comparable inside one questionnaire.
Take a look →Franchises and partner networks
One brand standard, several owners: the franchisee sees their own houses, the franchisor the whole network — and the number still means the same thing three years on.
Take a look →ISO and management systems
A management system standard's clauses 4–10 as a questionnaire, every requirement on a 0–5 scale — 9001, 14001, 45001 or 27001. The percentage is your readiness for the audit, and the report names what holds it back.
Take a look →The list is not exhaustive: if yours is missing from it, the answer still comes out in the same shape — a percentage showing where the standard is not being kept, which you can set beside other locations and beside last month. If you would like to talk about your own field, write to us — we answer within one working day.
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